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  • The Bespoke Process

    The Bespoke Process

    Let us be your in-house Uniform Department,
    helping you manage multi-site workwear requirements.

The Bespoke Process
The Uniform Audit Process

Our uniform audit is not just about finding the right uniform for all your staff and the company. It is about finding ways for you to make savings, so that can be reinvested in new garments, that ensure your employees look smart and feel safe.

What we do

We look at your ordering patterns and interview your employees about their uniform. We listen to you and your staff, and we observe how each garment is used.

We then compare your practices with those in the same industry, and we assess how we can tailor our ranges from top suppliers to your exact requirements.

How We Save Costs

We look at ways that you can improve the functionality and quality of your garments through the generation of cost savings from existing practices.

We know that when employees are part of the process, and the quality of uniforms improve, an engaged workforce leads to even greater savings.

Happier Employees
Sample and Design Service

We make everything about designing your uniform SMARTER from considering employee comfort and safety, using innovative technology and ensuring your brand is portrayed in the best possible light.

Sample and Design

Our designers will work with you on fabric selection, colour options, logo application, durability, and comfort measures. We can either work with you from a blank canvas, or we can show you best practice design ideas. Our specification service provides you with all you need to clearly specify the garments which create your company uniform.

What Makes Our
Service Different?

We proactively engage with your staff throughout the process and confirm ideas as we progress to provide you with a perfect solution to your specific needs.

The Bespoke Process
Printing & Embroidery Service

Our in-house printing and embroidery service is a guarantee of quality.


The Bespoke Process

Many of the garments sold by HeathBrook are embroidered.

  • Pre-production samples provided for approval
  • Embroidery to any workwear including caps and shirt pockets
  • 3D and specialist hand-sewn wire embroidery
  • Guaranteed 3-day turnaround where required
  • Individual monogrammed garments for personalisation
  • Repeat contract orders have a set price per garment for simple budgeting

Ask us about the best solution – printing versus embroidery. We are happy to advise.


The Bespoke Process

Our high-quality thermal transfers and screen prints are designed to withstand the elements, rigorous working practice, and frequent washing.

  • Free full colour logo proofs and precise Pantone® colour matching
  • Extensive stock of fonts for wording or logos, plus 1000s of bespoke stock transfers for rapid turnaround
  • Thermal transfers are ideal for any repeat orders, while our screen printing is ideal for higher volume orders
  • Transfers can be provided for self-application
  • Standard colour and corporate reflective transfers
  • Single to full colour digital transfers are available
  • Individual monogrammed garments for personalisation
Simple Stock Control & Ordering

We offer a simple and smart way to manage employee uniform requirements and control cost.


We understand that clients want to be able to have access to uniform data on-demand, and not be limited to formally requesting reports from HeathBrook. 

Our Workwear Manager Portal gives you access to an extensive suite of reports whenever you want, with further detailed and useful insight reports provided via our Snapshot Monthly MI Report.

Our comprehensive reporting system can provide you with:

– Current stock support quantities by garment type and weeks cover

– Items below minimum stock reserve levels and action taken

– Items out of stock, action taken and expected availability date

– Back orders-showing items, order location, and date of original request

– Service Level achieved against target

– Analysis of garment returns

In addition, we can also provide data by employee, job role and department, as well as usage comparison data, which can be useful in uncovering trends.


WorkWear Manager is our sophisticated, intuitive online ordering solution, designed to save you time and make your life a little bit easier. However, we don’t just focus on supply! Our solutions offer you a complete approach to specifying a package of support, that is crafted to your requirements.

We will evaluate your current workwear products and process thoroughly with the objective of creating efficiencies and also identifying savings.

That is exactly what we have done with one of our logistics client. We proposed changes to their processes and distribution to deliver savings of 25%! And we are confident that we can achieve similar results for you, so why not challenge us!

Workwear Manager delivers:

  • Clear definition of processes and agreed allocations based on your specification
  • Immediate access to accurate order tracking in one centralised system
  • Time saving management of individual uniforms, with pre-set controls defined by you 
  • Continuous monitor of deliveries, expenditure, and usage, to ensure you remain in control
Your Personal Packing Service

Our person packing service takes away the headaches of uniform distribution within your organisation and makes sure employees get just what they need when they need it.

HeathBrook person packing image

We can pack all orders by wearer, marked with their name for easy distribution to individuals on receipt.

  • The simplest, easiest method for ordering and distributing workwear and PPE 
  • A single person order can involve many separate items, all handled as one convenient package with the user’s name and contents clearly labelled on the package
  • Get the right sized clothing to the right individual – every time
  • We double check all consignments to ensure accuracy
  • A highly efficient service that makes it easy to track employees’ usage, as all items are individually assigned

We are always keen to operate as your in-house uniform department, taking responsibility for every aspect of the workwear process and giving you dedicated support.

The Bespoke Process


As an in-house uniform partner, we recognise the importance of having a strong team to manage key accounts. The HeathBrook team responsible for managing your account will be made up highly experienced uniform professionals:

Aspects of our service

Service Level Agreement
We agree with you regular update meetings, and innovation discussions. We make it our responsibility to measure our activity with you and suggest improvements to services and garments, that benefit your staff and help you make cost savings where applicable.

Your Team
There will always be a senior member of the management team responsible for your account and two expert members of the customer service team, that can help with order processing, system requests and managing deliveries. Their role is to ensure the smooth running of your account day to day. 

A Typical Review Meeting
We make it our business to be your uniform department, taking on the tasks that you would expect an internal uniform manager to do, combining our insights and expertise with your unique needs.

We conduct a joint review of the overall performance for the past quarter looking at:

  • Progress against expectations
  • Potential improvement measures
  • Additional requirements
  • Report back on any concerns that have been raised and the subsequent actions and remediation
  • Plans for the forthcoming quarter
  • Updates on sustainability targets/initiatives
  • Promotional or one-off uniform requirements
  • Development or R&D projects
The Bespoke Process

What our customers are saying

  • We wore the uniform for the first test flights this week and they look fantastic!Everyone has said what a lovely job you’ve done. Everyone loves the apron design too! Thank you to all the team for the quick turnarounds and last minute changes etc. to get this temporary uniform to us.
    The Bespoke Process

    Michael Gurr, Cabin Manager

    Hans Airways
  • I can confirm we in Manchester and our team in London Gatwick have both received the packages today. The team that were on shift today were all very happy & excited with the new garments, as they appear great. Also we were very impressed with how you had packaged the garments up for each staff member, as this looked very professional & organised. Thanks again for your assistance, and we will continue to wait for the outstanding items.

    Duty Manager

    Leading Holiday Organisation and Airline
  • The PPE looks fantastic! I’m really pleased with it – thank you.
    The Bespoke Process

    Gatwick Airport

    Airport Control Lead
  • Since we have changed to using HeathBrook we have had an excellent service, the standard and quality of the clothing is excellent and a vast improvement from our previous supplier. You have always delivered on time and the individual uniform package for each person is a great benefit and ensures that each person receives the correct items.

    General Manager

    Ceva Logistics
  • HeathBrook has been our workwear supplier for a number of years. We share the same green goals, so we couldn’t have chosen a better partner to help us deliver the sustainable solution we were looking for. This is just one of a number of measures we have been putting in place, and demonstrates our long term commitment to environmental sustainability.
    The Bespoke Process

    Chris Mansley, Risk & Governance Director

  • As a national maintenance and building company with over 4500 members of staff, at more than 60 locations across the UK, we chose to work with HeathBrook to design and roll-out a new-look corporate uniform, due to their flexible approach to providing a solution. They were able to offer competitive prices, whilst improving the quality and comfort of the garments.

    Purchasing Manager

    Major Maintenance & Building Company
The Bespoke Process

How we can
help your role

We work with Operations Managers, Procurement, Health & Safety Managers, HR and Marketing and Sustainability Professionals in your organisation, to ensure that we offer you a solution that works for everyone. We can help with internal presentations that take in the concerns of all.  We ensure all stakeholders are satisfied with costs, branding, sustainable choices, practical aspects, reporting and more.

How we help Operations?

While every operation is different, we understand the pressures and are here to help.

We understand that your job as an operations manager is greatly helped when all the right processes and controls are in place. HeathBrook goes beyond stock control and easy order processing. We think about health and safety, quality control, the ease of exchanges and returns, and most of all, keeping the teams that work for you proud of their uniform. Ways we help:

  • No minimum order quantity
  • Online ordering
  • Detailed reporting and analysis
  • Innovative stock solutions
  • Site surveys and workshops
  • Garment technology and innovation
  • Full account management and regular updates
  • Person packing

What customers say

“The team that were on shift today were all very happy & excited with the new garments, as they appear great.”

Leading Holiday Organisation and Airline

Duty Manager
How we help Procurement?

We understand the need for cost control, quality and for great employee engagement.

We know you need to manage costs in an ever fluctuating environment, staying nibble while ensuring what you receive is of a high standard and fit for purpose.

Our comprehensive audit process means we access your employees’ exact requirements and establish potential cost savings before making recommendations.

We will offer complete systems integration – this includes systems to issue uniforms and manage returns.

Our 3-step order process keeps you in control at all times.

Uniform sets can be shown by job function to make ordering even simpler, and there is no added cost for larger sizes on core ranges – we accommodate every size. 

What customers say

“HeathBrook were able to offer competitive prices, whilst improving the quality and comfort of the garments.”

Large Maintenance & Building Company

Purchasing Manager
How we help Marketing?

We help you meet the need for brand consistency across a diverse set of roles.

A well executed branded uniform can unite a company and positively impact the bottom line. Whether it is a look to impress customers, help distinguish roles more clearly, or a way to showcase your sustainability credentials, we ensure your new uniform ticks all the right communication boxes.

We are experts when it comes brand roll outs. 

We also understand it is not just about the correct look of the logo, teaming up with you to ensure garments portray the brand in the best possible light, or efficiency with which a new look is distributed – it also about the internal communication benefits.

We have created a comprehensive checklist to help communication professionals on how to they can use branding as an employee engagement tool.

What customers say

We share the same green goals, so we couldn’t have chosen a better partner to help us deliver the sustainable solution we were looking for.


Risk & Governance Director
How we help Human Resources?

Finding solutions that help you with staff retention and engagement.

As a company that puts employees centre stage, our uniform process ensures employees feel safe, comfortable, empowered and valued.

Attracting talent to your organisation is imperative, uniforms can be a great motivator and staff engagement tool, we make that a key aim.

  • We engage with employees as part of our audit process to ensure what they are wearing meets their job requirements
  • We ensure the materials we use are of the highest standard from reputable suppliers, many UK based
  • We offer employee workshops to ensure correct sizing and usage
  • Our personal packing service ensures each employee receives their uniform correctly packaged just for them. We can even include personalised gifts or incentives
  • We help you with communicating internally and externally the changes you might be making

We have created a comprehensive checklist to help communication professionals on how to they can use branding as an employee engagement tool.

What customers say

We wore the uniform for the first test flights this week and they look fantastic! Everyone has said what a lovely job you’ve done.

Hans Airways

Cabin Manager