• The Swissport Story
    Case Studies

    The Swissport Story

    Swissport is the leading provider of airport ground services and air cargo handling.
The Swissport Story

The Challenge

In 2017, HeathBrook proudly secured the contract to supply PPE to Swissport. At the time, Swissport’s incumbent supplier lacked a proactive approach, and Swissport sought a partner with aviation sector expertise. They needed a specialist in aviation workwear to collaborate with and develop branded PPE that truly met the needs of their team.

The Solution

Collaboration and Innovation

We worked closely with Swissport’s SHEQ teams to design branded PPE that aligned with their specific requirements. For example, we introduced solutions like branded bump caps and worked with them on distinctive hi-vis for team leaders. Our consistent presence during Safety Weeks and collaboration with PPE experts like Traffi for hand protection trials, further strengthened our partnership. Additionally, we provided an online approved PPE catalogue to streamline the ordering process.

Swissport EDI Ramp Team
The Solution

Collaboration and Innovation

We worked closely with Swissport’s SHEQ teams to design branded PPE that aligned with their specific requirements. For example, we introduced solutions like branded bump caps and worked with them on distinctive hi-vis for team leaders. Our consistent presence during Safety Weeks and collaboration with PPE experts like Traffi for hand protection trials, further strengthened our partnership. Additionally, we provided an online approved PPE catalogue to streamline the ordering process.

Service Second To None image
In Their Words

Service Second To None

“On a few occasions, I have been short of some stock and requested orders to be expedited. My requests were always met. The staff I deal with are very nice and treat you like a friend rather than a customer. They always go that extra mile to keep customers happy. They cannot do any more.”

Alan Ferguson, Baggage Hall Controller

The Swissport Story

The Result

Since the start of our partnership in 2017, our relationship with Swissport has only flourished. Their feedback has been overwhelmingly positive – a reflection of our team’s dedication to exceptional service – Swissport has praised our unmatched customer service, the simplicity of ordering via our online portals, and the high-quality products found in our catalogue, tailored to their needs.

  • The Swissport Story
  • The Swissport Story
  • The Swissport Story
  • The Swissport Story
  • The Swissport Story

In Their Words

Service Second To None

“On a few occasions, I have been short of some stock and requested orders to be expedited. My requests were always met. The staff I deal with are very nice and treat you like a friend rather than a customer. They always go that extra mile to keep customers happy. They cannot do any more.”

Alan Ferguson, Baggage Hall Controller

The Swissport Story

Aviation Customers

We have been servicing aviation clients for over 20 years, and work with some of the strongest brands in the industry. We are proud to say that our footwear has been specified by a world-leading airline for over 15 years.

The Swissport Story
The Swissport Story
The Swissport Story
The Swissport Story
The Swissport Story
The Swissport Story